Canon Printer Support

Enhancing Your Power to Print

Get answers to all your printer queries. We offer solutions to Canon printer functions, technical glitch, equipment malfunction, machine upgrades, compatibility issues, troubleshooting, and so much more. No more impediments to your creativity!

Printer Setup

HOW TO SETUP CANON IJ PRINTER

  • Make your initial setup of the Canon printer simple by following the procedure available here.
  • Initially, unbox the Canon printer and place it on a flat table.
  • Take all the additional accessories out of the box.
  • Connect the power cord between the Canon printer and the wall power supply.
  • Turn on the Canon printer.
  • The next step is to download the drivers necessary for associating the printer you have purchased and your computer.
  • Open a browser and navigate to the manufacturer’s site. Key in your model number and version of OS.
  • Download the MP driver package. Once the download completes, double-click the setup file to run it.
  • Read the instructions that appear on your screen and follow them to finish the setup process.
  • Take a test print to verify whether you have connected the printer to the computer properly.

HOW TO CANON IJ SETUP FOR MAC

  • Your Canon printer can be associated with a Mac system easily.
  • First, make sure you have unpacked the printer and removed all the tapes present inside and outside of it.
  • Visit the manufacturer’s website and make use of the Download button to download & install the necessary drivers on your Mac system.
  • Navigate to the location comprising the downloaded setup file and double-click on it.
  • A series of prompts will be displayed on your screen.
  • You have to follow it carefully to set up the driver. Halfway through the setup process, you will be asked to choose a connection method.
  • Agree to the license agreement and print an alignment page.
  • The printer driver will be successfully installed on your system.
Setup for Mac
  • How to Print on Canon ij Printer

    • Follow the procedure given here to print any file on your computer.
    • Check if the Canon printer is turned on.
    • Extend the input tray and load plain papers into it. Align the plain paper on a flat surface before you place it.
    • Next, launch the Printer Driver’s Setup screen on your system.Choose the Commonly Used Settings options from the Quick Setup tab.
    • Settings such as Additional Features, Media type, and Paper Size can be modified.
    • Set the Print Quality as High, Standard, or Draft based on your needs.Click the OK button after changing the settings.
    • Search for the document you want to print. Open it on your system.
    • From the File tab, select the Print option.
    • Make any changes in the Print Preview dialog box if needed.Tap Print.
    how to Print
  • How to Copy on Canon ij Printer

    • Turn the printer from the sleep mode into the active state.
    • Raise the lid located on top of the printer.
    • Pick the hard copy of your choice and place it on the scanner glass.
    • While placing, ensure that the printed side of the original faces down.
    • Set the paper along the engraved guides on the edges of the glass.
    • If the printer has an Automatic Document Feeder tray, insert the document into it.
    • Close the lid and press the Black button to get the copied document in black color.
    • Use the Color button to get the copied document in color.
    How to Copy
  • How to Fax on Canon ij Printer

    • A phone line is available in the printer’s shipment box.
    • Connect the telephone cable between the printer’s rear and system’s rear.
    • Check if the printer is switched ON.
    • Mount originals on the platen or into the Automatic Document Feeder Tray.
    • Press the Fax option on the home screen of the control panel.
    • Set the fax settings on the printer’s control panel.
    • Click OK. Press Color to get the fax in the color mode.
    • Wait for the printer to start the scanning process and then send it to the recipient’s fax number.
    How to Fax
  • How to Scan on Canon ij Printer

    • Change the printer from the Sleep mode to the active state.
    • Open the scanner lid on top of the printer.
    • Mount originals on the scanner glass with the printed side down.
    • Search for applications on your system.
    • Choose the Canon printer app and then open it.
    • The Scan option is located at the left panel of the printer, click on it.
    • Find the printer name from the list of drop-down menu and choose it.
    • Click the Scan option to initiate the printing process.
    How to Scan

CANON IJ Wireless Setup

  • Long-press the ON button to turn On the Canon printer.
  • Tap the Settings button on the Canon printer’s touch panel and then press the arrow key to go to the Device Settings window.
  • Press OK and tap the arrow buttons until you switch to the Wireless LAN setup window.
  • Select the OK button, and the Canon printer will start searching for wireless networks.
  • Press the name of your Wireless Fidelity network, choose the OK button, and then type the password in the Enter Passphrase field.
  • Press the OK button and wait until the Connected pop-up window displays on the touch panel.
  • Add the Canon printer to your personal computer.
Wireless Setup
Wireless Direct Setup

CANON IJ Wifi Direct Setup

  • Make sure that your Canon printer is powered On. Tap and hold the Wi-Fi button on the printer.
  • Release the Wi-Fi button after the Wi-Fi light starts to flash.
  • Now, press the Black button, and the ON lamp flickers. The Wi-Fi light turns On.
  • Keep pressing the Wi-Fi button until the Direct light lights up.
  • To finalize the selection process, choose either the Black or Color button.
  • Enable the wireless connection on your device.
  • Select your Canon printer having its MAC address as the last six digits.
  • Type the password, and your Android or Apple device gets associated with the Canon printer.

Canon IJ Printer USB port Setup

  • Force-press the ON button on the printer’s operation panel to switch Off the Canon printer.
  • Load the installer CD into the external drive and check if the Setup program begins automatically.
  • Select Yes or Continue on the User Account dialog box and install the application software and manual by clicking on the Easy Install button.
  • Choose Install and select the Use Printer via USB option.
  • Click Next and continue with the installation by following the on-screen prompts.
  • Once the Printer Connection window displays on your PC, plug the USB cord between the Canon printer and the system.
  • After you attach the USB cord, turn On your Canon device. Raise the Feed Slot Cover and slide the paper guides to its edges.
  • Once you load the paper, move the paper width guide towards the paper. Lower the Feed Slot Cover and select the Execute option.
  • Go with the on-screen instructions and choose the Exit option to complete the installation.
USB port Setup

CANON IJ NETWORK DEVICE SETUP

Canon IJ Network Setup Utility is an application that allows the computer to communicate with the Canon printer. Using this tool, you can do the basic settings like selecting the network frame type or entering the IP address of your printer.

Canon Ij Network Setup Tool Configuration

  • Turn on your printer and computer.
  • Go to the manufacturer’s site and download the MP Driver for your printer.
  • Before you download the driver, choose the OS version of your computer.
  • Check if the Canon IJ Network tool is available in the driver package.
  • Select the Download button and wait for the process to complete.
  • Double-click the downloaded driver file and the installation will start automatically.

How To Run Canon Network Setup Tool

  • Go to the maker’s site and enter your model number in the search field.
  • Select your printer model from the list that appears on the screen.
  • Click Go, and you will be directed to the Drivers & Downloads page.
  • Choose your computer’s OS version and select the full-feature driver for the Canon printer.
  • Click the Download button and select Yes to accept the Software License.
  • Select Save to start the download process.
  • Decompress the downloaded file and open it.
  • You will find Network_Setting_Tool and click it.
  • Select CNANISTK to launch the Canon MF/LBP Network Setup tool.
  • Now that you have launched the Network Setup tool, change the settings as you require.

CANON IJ Scan Utility

IJ Scan Utility software allows you to scan photo, documents, and at the same time, you can edit the files that have been scanned to the computer. The scan utility software is available for both Windows and Mac operating systems. Download the application from the official site and install it on your system.

IJ Scan Utility on a Windows computer

  • On your Windows, log into the official site of Canon.
  • Enter Scan Utility as a keyword in the search bar.
  • Choose the operating system from the drop-down menu.
  • Click the Download button. Wait for the download process to complete.
  • Install the Scan Utility application in the system.
  • Now, turn on the printer and place the document to be scanned on the glass. Click Scan.
  • Start the Scan Utility on your system.
  • Press Start, select All apps, tap Canon Utilities, and then choose the IJ Scan Utility.
  • Click IJ Scan Utility again. Select Document or Phototype.
  • Now, the printer starts to Scan the document.

IJ Scan Utility on a Mac computer

  • Open a browser on your Mac. Enter a Model you wish to download in the search bar.
  • Click GO. Choose the Operating system and the version type from the drop-down menu.
  • Click Download. Select a location to which you want to save the downloaded file and click Save.
  • Once the download process is complete, open it on your Mac device.
  • Double-click the file to open it.
  • Perform the instructions as displayed on the screen to finish the installation.
  • Now, enable the IJ Scan Utility on your Mac.
  • Tap Finder next to the Apple icon. Select Go in the Finder menu and choose the Applications option.
  • Double-click the Canon Utilities, press IJ Scan Utility, and then select the Canon IJ Scan Utility2 icon.
  • The IJ Scan utility is enabled successfully.

STARTING IJ SCAN UTILITY

Once the IJ Scan Utility application is downloaded and installed on your computer, you need to open it to start accessing it. Though launching of the app is easy, the path varies for each OS. Let's have a look on launching it on Windows and MAC.

HOW TO START IJ SCAN UTILITY IN WINDOWS?

First, you need to find the location to launch the file.

  • In the case of Windows 10, select the All Apps option from the Start menu.
  • Select the Canon Utilities option. Look for the IJ Scan Utility link and select it.
  • You can also make use of the search box to locate the option.
  • For Windows 8, you can select the IJ Scan Utility directly from the Start screen.
  • If you aren’t able to find it directly, type in the search bar to locate it.
  • In case of Windows 7/ Windows Vista/ Windows XP, select the Windows button to launch the Start menu.
  • Look for the All Programs option and select it.
  • Select Canon UtilitiesIJ Scan UtilityIJ Scan Utility and the application launches.
start-ij-scan-utility-in-mac

HOW TO START IJ SCAN UTILITY IN MAC?

  • To start the IJ Scan Utility in your MAC system, launch the Go menu of the Finder, look for the Applications option, and select it.
  • Locate the folder named Canon Utilities and click on it.
  • Select the Canon IJ Scan Utility2 icon, and the utility window opens.
canon-ij-setup-for-android

Read these instructions to find out how to set up a Canon IJ printer for using it with your Android device.

  • Launch the Google Play Store application from your device.
  • Type ‘Canon Print’ in the search bar and then tap the search icon on your device’s keyboard.
  • Select the ‘Canon Print/Selphy’ application from the search result list.
  • Tap the ‘Install’ button to begin downloading the application.
  • After the application has been installed, power on your printer.
  • Check whether the printer is receiving power.
  • Touch and hold the ‘Wireless’ button on your printer till the emergency light flashes twice.
  • Look for the blue light next to the Wireless button.
  • Open the Canon Print application on your Android device.
  • Tap Agree and follow the on-screen instructions.
  • Touch the Add Printer button on the top left-hand side of the main screen.
  • Select Register Printer and then tap Select Connection Method.
  • Tap Connect Via Wireless Router and then choose the desired Wi-Fi network you want to connect the printer to. Enter the password for your network.
  • Tap OK and select your printer model when it appears on the screen.
  • Type a name by which you want to save the printer and then press OK.
  • This completes the setup of the printer.

Read the following guidelines to find out how you can set up the Canon IJ for iPhone.

  • Begin by downloading the Canon Print app on your iPhone.
  • Open the App Store application on your device.
  • Tap the ‘Search’ button at the bottom of the screen.
  • Type Canon Print in the search field and then tap the blue search button at the bottom of the screen.
  • Tap Get and wait until the download is complete.Make sure your printer is plugged in and receiving power.
  • Press the Wireless button on your printer. The icon resembles an antenna.Press and hold the button till the amber light flashes twice and then release the button.
  • Tap the Canon Print app on your phone.Follow the on-screen instructions and tap Agree.
  • On the app’s main screen, tap the ‘Add Printer’ button on the top left-hand side.
  • Tap Register Printer and wait till the printer is listed on the screen.Select Printer Setup and choose Connect via Wireless Router.
  • Open the Settings appWi-FiCanon Setup on your phone.
  • Once the phone connects to the network, navigate to the Canon Print app and click OK.Select the desired wireless network, type the password, and tap OK.
  • Tap ‘OK’ and wait for the printer to appear on the list. Tap the printer model.
  • Enter the desired printer name and tap OK.Your printer is connected wirelessly.
  • Turn on the printer.
  • Check whether you have signed into your Google account with Chrome as on the Chromebook.
  • Click the Menu button. Select Web Service and press the OK button.
  • Select Web Service Setup and then press OK.
  • Select Cloud Settings from the menu and select OK.
  • Select Google Cloud Print setup.
  • Select Register with Google Cloud Print and then choose OK.
  • Select Yes. Click OK.
  • Choose a language for the print settings and click OK again.
  • Make sure there is paper in the paper tray.
  • Now the printer will print the authentication URL.
  • After the authentication URL prints, select Yes followed by OK.
  • Scan the QR code or enter the URL in a web browser within 14 minutes of printing the URL.
  • Print a test page to check whether the printer prints.

How to Run a Canon IJ Network tool to Configure the connection

  • Connect the printer to the computer using a USB cable.
  • In the Finder menu, click Go followed by Applications.
  • Open the Canon Utilities folder.Click the Canon IJ Network Tool folder.
  • Double-click on the Canon IJ Network Tool.
  • Click Utilities in the menu at the left corner of the window.Select Setup.
  • Select the printer that you want to configure and then click OK.
  • In the Confirm Connection Access point window, confirm that your network is displayed in the list.
  • Click Yes if a window prompts you to allow the Canon IJ Network Tool to access information.
  • Click Allow. Enter the user name and password if prompted.Now the computer will send the network information to the printer via USB.
  • Follow the instructions on the succeeding windows and then click OK.
  • The Add window will appear. Now the list of printers will be displayed. Select your printer and then click Add.
Configure the Connection

Canon IJ Scan Utility Not Responding

The Canon IJ Scan Utility Not Responding issue occurs due to many possible causes. Use the following methods given below to troubleshoot the issue.

Not Responding
  • Ensure your printer is properly connected to the same wireless network as your computer.
  • If you’re using a wired connection type, then check the cable connection.
  • Restart your printer and reconnect to the network connection.
  • Check if there is proper network connectivity.
  • Plug out the power cable out from the router. Plug it back and restart the router.
  • You can use the reset button to reset your router if the issue persists. Reconnect the printer and computer to the router and check if the issue has resolved.